Refund policy
Return & Refund Policy
At Kyō, we carefully curate timeless clothing, accessories and objects from independent designers and artisans. We hope you will be delighted with your purchase. If, however, you wish to return an eligible item, please read the following policy carefully.
1. Right of Withdrawal (EU Customers)
If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days after receiving your order, without giving any reason.
You may exercise your right of withdrawal by using the withdrawal function available on our website or by contacting us at bonjourkyo@gmail.com before the withdrawal period expires.
Once we receive your withdrawal request, we will promptly send you a confirmation by email.
After notifying us of your withdrawal, you must return the goods within 14 days.
2. Return Conditions
Returned items must:
- be unworn, unused and unwashed;
- be returned in their original condition;
- include all original tags and packaging;
- be free from perfume, smoke, deodorant, makeup, stains, pet hair or any other signs of wear;
- not have been altered or repaired.
Items returned in a condition that exceeds what is necessary to inspect their nature, characteristics and fit may be refused or may be subject to a reduction in the refund amount in accordance with applicable consumer law.
Returns sent without first submitting a withdrawal or return request may not be accepted.
3. Exchanges
To keep our inventory accurate, Kyō does not offer direct exchanges.
If you wish to purchase another size, colour or style, we kindly ask you to return your eligible item for a refund and place a new order.
4. Return Shipping
Unless the item is faulty, damaged or incorrectly supplied, return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked and insured shipping service, as Kyō cannot be held responsible for parcels lost during return transit.
For returns from outside the European Union, please clearly mark the parcel as:
RETURN OF GOODS
Any customs duties, taxes or import charges resulting from an incorrectly declared return remain the responsibility of the sender.
Customers in Luxembourg may also return eligible items directly at the Kyō boutique during opening hours.
5. Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method.
Please note that processing times may vary depending on your payment provider.
Original express shipping charges, customs duties, taxes, exchange rate differences and bank fees are non-refundable.
6. Items That Cannot Be Returned
The following items are not eligible for return where permitted by applicable law:
- personalised or made-to-order items;
- sealed beauty or cosmetic products once opened;
- socks, underwear and other hygiene-sensitive items once worn or opened;
- gift cards.
7. Vintage Items
Each vintage item offered by Kyō is unique and carefully selected.
Natural signs of age and wear are considered part of the character of vintage pieces and are described as accurately as possible.
Please read all descriptions, measurements and photographs carefully before purchasing.
Vintage items may only be returned if they have been significantly misdescribed or are not in the condition stated at the time of sale.
8. Sale Items
Items purchased at a reduced or promotional price remain subject to the statutory right of withdrawal where applicable under EU consumer law.
9. Damaged or Incorrect Items
If your order arrives damaged or if you receive an incorrect item, please contact us immediately at bonjourkyo@gmail.com and include photographs of both the item and its packaging.
Once the issue has been confirmed, Kyō will provide appropriate instructions and reimburse any reasonable return shipping costs.
10. Contact
If you have any questions regarding this policy or your return, please contact:
We are always happy to assist you.